Sales Representative

Reporting to the Sales and Retention Manager, the Inside Sales Representative will be the initial point of contact for prospective and existing customers and will work with management and the customer coordinators to ensure the correct customer approach. The overarching goal is growth of our small to medium sized customer base through exceptional customer experience, industry leading response times, strategic solutions and professional account management.

The Inside Sales Representative position will manage the day to day, small account sales, data entry, lead/opportunity management through Salesforce, and actively participate in lead generation for the sales team, as well as prepare quotes, and Customer Service Agreements. The role will work closely with the commercial team to ensure that customer demand and service are met. 

Location: Dartmouth, Saint John or Sussex

Job Duties

• Ensures Health and Safety is a high priority by following policies and processes, and always acting in a safe manner;
• Work closely with Operations and other functions to help ensure great customer experience and maximize efficiency.
• Help increase selling time of Account Managers – promote sales enablement.
• Develop new business opportunities through outbound sales calls to inactive and active customers.
• Responsible for responding to customer inquiries about new services
• Salesforce lead and opportunity management. 
• Works closely with the commercial team to support and maintain a high level of customer satisfaction 
• Set-up new accounts and provide necessary info/follow up with operations to ensure work is executed. 
• Assists Account Managers with administrative duties as required
• Quote Preparation.
• Vacation Coverage for the Sales Team.
• Support management with Sales initiative and marketing.
• Improve share of wallet and margins through developing better relationships with existing customers.
• Some travel may be required.
• Other duties as required.
  

Requirements 

• Excellent organization and time management skills 
• Strong oral and written communication skills;
• Ability to work in a team environment
• Proficient with Google Workspace, OMS, CRM/Salesforce experience would be an asset.
• Strong Customer Service Skills
• Must be able to work under pressure with and meeting timelines

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