Operations Specialist

The Operations Specialist performs a variety of administrative tasks in support of the operations function

Key Responsibilities:

• Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications.
• Greet client personnel at the reception window upon their arrival and professionally expedite them through the queue while dealing with conflicts and issues that may arise.
• Document and maintain waste receipt/shipment records while ensuring the completeness, accuracy of all entries created – i.e. Waste Manifests, Bills of Lading, and work orders.
• Follow applicable regulations with regards to the transportation, receiving and management of waste.
• Ensure all internal and regulated documents are completed correctly and organized - including lab analytics, work orders, BOLs, manifests, driver logs, hazard assessments, etc. and completed daily.
• Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy.
• Assist Operations with on-boarding activities including DOT records/checks, Backgrounds (where required) and Workday.
• Assist the Maintenance Department, as needed, with tracking/maintaining inventory and upkeep of the M5 system.
• Responsible for general customer/facility inquiries and direct to other appropriate parties.
• Receive, investigate, and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation.
• Advise clients and potential customers of regulation Requirements: pertaining to collection and transportation of waste material for disposal.
• Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system.
• Prepare waste diversion and other reports for customers and management upon request.
• Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition.
• General office administration including electronic and paper-based storage/filing.
• Assist with procurement and purchasing as required.
• Other tasks as assigned.

Knowledge, Skills, Abilities and Competencies:

• University degree or College Diploma, preference given to those in chemistry, environmental science and transportation related disciplines.
• At least 2 years customer service and/or office administration experience.
• Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting.
• Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment.
• Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.
• Excellent communication skills in oral and written English.
• Strong listening, negotiation, presentation, and client facing ability.
• Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.
• Solid personal integrity and dedication.
• Ability to work without supervision.
• Overtime during certain peak seasons is required.
• Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel.