National Accounts Collections Specialist

Summary

The National Accounts Collections Specialist is a high-impact role responsible for the strategic recovery of revenue across GFL’s most complex, high-revenue portfolios. Serving as a professional financial liaison for corporate clients and third-party brokers, this individual ensures cash flow is maximized through meticulous account reconciliation, proactive dispute resolution, and cross-functional collaboration. This is sophisticated B2B portfolio management that requires a balance of analytical rigor and elite communication.

Key Responsibilities

• Monitor accounts to identify overdue payments, risk, and prioritize collections efforts.

• Initiate contact with brokers to inquire about payment status and resolve outstanding balances.

• Satisfy company goals while remaining realistic for the broker to secure payment commitments and resolve systemic delays.

• Utilize inter-departmental relationships and communication to resolve disputes and misalignments.

• Maintain meticulous notes in the relevant accounting software regarding all customer interactions, payment promises, and follow-up actions.

• Resolve billing discrepancies or customer disputes that are delaying payment.

• Ensure ethical and legal collection practices.

• Meeting or exceeding recovery targets for delinquent accounts.

• Maintaining a low error rate in account documentation and communication.

• Exhibiting execution of productivity plans resulting in measurable progress towards long-term and short-term goals while maintaining a low rate of meaningful customer and colleague complaints.

• Work closely with teams like finance, sales, and operations.

Requirements

• Education: 4-year degree or equivalent professional experience.

• Experience: Diverse industry and experience background preferred. Professional data analytics experience preferred. Customer Service, Collections, or Accounts Receivable experience encouraged.

• Exceptional verbal and written communication skills; ability to develop and strengthen positive relationships while maintaining boundaries.

• Technical Proficiency: Proficient in the Google Workspace platform (Gmail, Sheets, Docs) and/or Microsoft Office Suite.

• Data analytic experience preferred.

• High level of accuracy in data entry and financial record keeping.

• Ability to learn and adapt to new environments and remain calm and professional under pressure.

• High-level interpersonal skills, ability to work well with others and maintain a positive work environment.

• Motivated self-starter, a strong ability to plan and execute day-to-day productivity to achieve long-term and short-term goals.

• A strong sense of integrity and commitment to maintaining confidentiality and compliance standards.

• Self-starter capable of independent decision-making and managing constant re-prioritization in a dynamic and evolving environment.

• Travel: 0-3%.