Inside Account Representative

Key Responsibilities: 
•    Serve as a point of contact for existing service areas by establishing, managing, and retaining key business relationships for permanent commercial and industrial customers.
•    Effectively support the retention process when needed in both sales and customer service capacity, negotiate to retain (core accounts) in-bound calls related to lost business due to competitive reasons.
•    Respond to both inbound calls and certified mail cancellation letters.
•    Manage and retain the customer relationship through contract renewals, negotiations, and price increases. 
•    Perform outbound collections calls and assist with billing issues as required.
•    Complete all required paperwork and other miscellaneous reports.
•    Support the Account Management team in overflow for all increases and decreases in service, change of ownership and other miscellaneous service changes that affect revenue.
•    Assist with Customer Relations queue, as required.
•    Develop and maintain a thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers.
•    Utilize SalesForce.com on a daily basis, scheduling and documenting all activities for new business opportunities.
•    Responsible for achieving and/or exceeding monthly quota on net new business and price achievement.
•    Conduct weekly phone blocking and all aspects of Activity Standard associated with role. 
•    Responsible for an effective hand off process from new account attainment to existing account development.  
•    Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives.  
•    Responsible for proactive customer phone calls, contract renewals and negotiations, as well as customer defection. 
•    Utilize Salesforce on a daily basis, scheduling and documenting all activities, effective management of a sales pipeline. 
•    Performs other job-related duties as assigned.

Knowledge Skills and Abilities:
•    Demonstrated sales experience with a proven track record of exceeding revenue quotas and managing a book of business.
•    Excellent verbal and written communication skills with the ability to communicate clearly with team members, management, employees and customers in an efficient and professional manner.
•    Strong interpersonal skills, including effective listening, problem solving, and negotiating skills.
•    Advanced organizational and time management skills.
•    Self-managed, with strong work ethic demonstrating integrity and trust.
•    Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement.
•    Intermediate skills with Microsoft Office.

Requirements:
•    2+ years of solid waste industry experience (preferred).
•    High School diploma or GED.
•    Bachelor's degree in business administration, advertising, marketing or related field (preferred).

Competencies:
•    Communication proficiency
•    Problem solving/ Analysis
•    Attention to detail
•    Time management
•    Critical thinking 
•    Ethical conduct
•    Personal effectiveness/ Creditability
•    Active listening
•    Flexibility
•    Initiative

Working Conditions:
•    This position operates in several different environments which includes both in a professional office and outside in the field.  
•    Noise level is usually moderate.
•    Routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machine.

Physical/Mental Demands:
•    Ability to stand, sit, walk, use hands and fingers, talk and hear.
•    Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
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