General Manager

Key Responsibilities:
• Oversee responsibilities and coordinate efforts of Facility Manager(s), Sales Manager or individual sales representative, Administrative personnel and Maintenance Manager.
• Sustain a productive and motivated workforce by screening, selecting, hiring, training, developing and evaluating personnel required to meet service commitments.
• Adhere to all wage and hour laws and compensate personnel for services rendered in accordance with established guidelines.
• Establish high appearance standards for all employees.
• Ensure safe working conditions for all jobs.
• Implement and promote Safety Program to recognize and reward productive and safe employees.
• Plan and route collection services to best utilize personnel and equipment.
• Implement corporate guidelines concerning the Preventive Maintenance program that reduces down time, improves image, reduces maintenance costs and results in lowest cost service delivery possible.
• Establish an effective and productive container repair, delivery and switch-out program that promotes a positive image.
• Develop and implement on-going cost control program that monitors buying practices of all supplies and services.
• Establish production standards for each phase of operation.
• Promote an accident prevention program that seeks to reduce claims, avoid injury and recognize safe employees.
• Enter payroll into system on a bi-weekly basis.
• Ensure Operations Supervisors are utilizing the Full Route Roll-Off Dispatch system.
• Utilize Route Smart system to plan optimized compaction routes.
• Ensure commercial and residential route audits are completed on an annual basis.
• Conduct Roll Off account profitability analysis semi-annually.
• Ensure that a purchase order system is used for all purchases and that clear guidelines are established for purchasing practices.
• Ensure that all services provided by the facility operation are billed and revenues are collected on a timely basis.
• Review profit and loss statements on a monthly basis and make adjustments as necessary to achieve desired results.
• Develop an operations profit plan, which includes sources of income, cost of operations, growth objectives, productivity standards, profit margins desired (ROA, ROTSR, EBITDA), capital Requirements:, personnel needs and product or services profit margins desired.
• Partner with the Sales Manager and/or Sales Representative(s) to develop a sales forecast for each product or service
• Establish pricing guidelines for each product/service.
• Promote a strong customer focus throughout the operation.
• Manage the sales force in meeting objectives and establishing priorities.
• Ensure the sales team is using approved software to identify and track potential customers.
• Seek opportunities within both primary and secondary assigned market areas for growth and expansion to include contracts and acquisitions.
• Identify and adjust to trends within market area which impact quality of service or desired profit margins.
• Establish system for reviewing and negotiating existing contracts.
• Participate in local civic affairs and represent the company in a positive manner throughout the community.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other job-related duties as assigned

Requirements:
• Bachelor's Degree from four (4) year college or university and/or have a demonstrated track record of serving in an operational environment requiring analytical and general management skills.
• Five (5) or more years experience in the waste industry preferred or equivalent combination of education and experience.


Knowledge, Skills and Abilities:
• Working knowledge of the equipment required to collect, process or dispose of collected waste material.
• Possess excellent leadership, communication and management skills.
• Possess ability to read and interpret documents such as safety rules, instruction and procedure manuals, routine reports and correspondence and speak effectively.
• Ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds
• Some travel required – amount of travel will depend upon local organizational structure.


Physical/Mental Demands:
• Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, talk and hear
• Ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds


Working Conditions:
• Work in indoor office environment 80% of the time.
• Occasionally work in harsh outside weather conditions, including but no limited to hot, wet and cold weather.
• Noise level is usually moderate.
• Some travel required – amount of travel will depend upon local organizational structure.