Dispatcher

Job Summary: At GFL, our Dispatchers are at the heart of our daily operations—connecting our field teams, drivers, and customers to ensure smooth, efficient service delivery. In this key role, you will coordinate daily routes, field customer requests, manage driver check-ins, and solve operational challenges in real time to keep our communities running cleanly and seamlessly.

Why GFL:

• Competitive Pay: Individual pay is determined by responsibilities, experience, and location.
• Comprehensive Health Benefits: Full employer-paid medical, dental, and vision coverage for you and your family.
• Retirement Savings: Company-matching RRSP/DPSP program to secure your financial future.
• Modern Fleet & Gear: Work out of safe, modern operational yards equipped with industry-leading dispatching and routing tools.
• Nationwide Career Growth: Clear pathways for advancement across GFL’s growing national network.
• Employee Support: Full access to our confidential Employee Assistance Program (EAP).
• Green for Life Perks: Exclusive employee discount programs, perks, and team recognition initiatives.\

Requirements:

• Education & Experience: High school diploma required (post-secondary education or specialized training in transportation, logistics, or call center customer service is an asset); 1–2 years of experience in transportation, dispatch, or customer service.
• Technical Skills: Proficient in MS Office (Outlook, Excel, Word) with fast, accurate typing skills. Experience with TRUX waste management software is an asset (or a strong willingness and aptitude to learn).
• Communication & Interpersonal Skills: Excellent verbal and written communication skills across phone, email, and two-way radio devices, with a strong customer focus.
• Problem-Solving & Organization: Proven ability to multi-task, prioritize high-volume tasks, and troubleshoot service issues proactively under pressure.
• Flexibility & Schedule: Willingness and ability to work extended hours, including occasional weekends as operational needs require.

Responsibilities:

• Route Scheduling & Dispatching: Schedule service, handle customer service change requests, and dispatch calls to drivers based on designated routes and real-time driver locations.
• Route Optimization: Collaborate closely with routing specialists and operations team members to optimize daily routes for maximum efficiency and responsiveness.
• Driver Check-Ins & Paperwork: Perform end-of-day driver check-ins, distribute and collect route sheets, and review documentation to ensure complete and accurate data entry.
• Customer & Issue Resolution: Field incoming calls and emails from customers, troubleshooting and resolving delivery or pickup problems before they become service issues.
• Cross-Department Coordination: Communicate effectively with maintenance shop personnel, sales teams, and operations staff to resolve service issues and maintain clear role alignment.
• Staffing & Operations Support: Assist leadership in determining daily driver staffing levels to maintain the optimal balance between customer responsiveness and route productivity.
• Information & Data Management: Accurately record and document operational information from drivers and route logs, ensuring prompt distribution to appropriate internal departments.
• Additional Duties: Perform additional operational support responsibilities as assigned by management.

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