Dispatcher and Customer Service Representative

Dispatcher / Customer Service Representative

Location: Victoria, BC

Company: GFL Environmental

GFL Environmental is looking for a high-energy Dispatcher/Customer Service Representative to join our Victoria team! In this pivotal role, you will be the heartbeat of our local operations—connecting our drivers, our sales team, and our customers to ensure seamless service delivery.

If you thrive in a fast-paced environment and pride yourself on problem-solving, we want to hear from you.

Why Join TEAM GREEN?

• Comprehensive Benefits: Excellent Health, Vision, and Dental coverage (including orthodontics).

• Future Planning: Retirement savings options with RRSP matching.

• Career Pathing: Exceptional learning and professional growth opportunities.

• Balance: A culture that respects and promotes a great work/life balance.

Key Responsibilities

• Strategic Dispatching: Schedule and dispatch calls based on designated routes and real-time driver locations to maximize efficiency.

• Customer Excellence: Field incoming calls and emails, addressing service changes and resolving inquiries with a professional, solution-oriented mindset.

• Route Optimization: Partner with routing specialists to refine routes and troubleshoot potential delivery or pickup hurdles before they impact the customer.

• Operational Support: Perform daily driver check-ins to ensure paperwork accuracy and manage the distribution/collection of route sheets for data entry.

• Cross-Functional Collaboration: Coordinate with Sales, Maintenance, and Operations to clarify roles and resolve complex service issues.

• Staffing & Logistics: Assist the Operations Manager in determining daily staffing levels to balance responsiveness with productivity.

Knowledge, Skills & Competencies

• Experience: 1–2 years in transportation, dispatch, or a high-volume customer service role.

• Communication: Exceptional interpersonal skills; ability to communicate clearly and professionally via email, telephone, and two-way radio.

• Tech-Savvy: Proficient in MS Office (Outlook, Excel, Word).

• Multitasking Pro: Proven ability to prioritize tasks and stay organized in a "live" environment.

• Industry Insight: Knowledge of waste management or logistics is considered a strong asset.

• Education: Specialized training in logistics or experience in a call center environment is preferred.

About GFL

At GFL, our goal is to invest in our people and provide opportunities to grow—for life! Our employees are known as Team Green, a name that unites us under a shared purpose: providing sustainable solutions that enable our customers and communities to be Green For Life.

With over 20,000 employees across North America, we offer a dynamic range of career opportunities and locations. We are deeply committed to the communities we serve through our flagship Full Circle Project and are leading the way in sustainable tech, including the launch of our first fully electric trucks.

GFL is traded on the NYSE & TSX. #GFLTalent