Customer Service Representative

Key Responsibilities:

• Provide excellent customer service and professionalism to all customers via telephone or 
email.
• Field phone calls and set up work orders and dispatch accordingly.
• Work closely with drivers for Logistics routing and dispatch.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Respond promptly to customer inquiries.
• Monitor, resolve, and document customer issues.
• Obtain relevant information to handle product and service inquiries.
• Provide established pricing and assist in confirming scheduling if needed.
• Retrieve pertinent customer information for credit approval to set up new customer 
accounts when Sales Team requests help.
• Manage customer accounts.
• Accounts Receivable and collection (when needed).
• Keep track and follow up on customer interactions when necessary
• Tracking of data in Teams.
• Provide feedback on the efficiency of the customer service process.
• Perform other duties and responsibilities as required or requested by management.
• Maintain a positive attitude and promote the GFL Environmental image by focusing on 
cooperation, employee partnership and positive telephone and email manners.

Knowledge, Skills and Key Competencies:

 Minimum of 2 years CSR experience.
• Associate's degree in business preferred but not required.
• Possess ability to speak and communicate effectively with customers and employees both 
verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Ability to organize multiple projects and have excellent multitasking skills.
• Microsoft Teams knowledge a plus but not required.
• Good problem-solving ability.

#GFLTalent