Collections Specialist

Ready to elevate your career? GFL Environmental is expanding! We are officially hunting for our next Collections Specialist in Vaughan, ON—someone ready to bring fresh ideas and grow alongside a dynamic team.

About Us

Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!

The Role

We are looking for a talented Collections Specialist to join our team based in our Vaughan office. In this role, you will play a key role in the collection of outstanding customer balances, performing account reconciliations, and supporting the credit approval process. This role is vital to improving Days Sales Outstanding (DSO) and minimizing bad debt losses in line with GFL’s Credit Policy.

Key Responsibilities

• Ensure timely collection of outstanding receivables to meet company targets.

• Contact customers regarding overdue accounts and resolve issues preventing payment.

• Conduct regular reviews and reconciliations of customer accounts to maintain accuracy.

• Monitor accounts for non-payment, late payments, and other irregularities.

• Investigate and resolve payment discrepancies, providing supporting documentation as required.

• Process credit card payments securely and efficiently.

• Analyze customer payment patterns to develop strategies that enhance cash flow.

• Use tracing techniques to locate customers as needed.

• Issue credit hold notifications in accordance with policy.

• Provide updates to management on the status of overdue accounts.

• Recommend accounts for third-party collections or bad debt write-offs.

• Adhere to all company policies and management directives.

• Adapt to changes and learn new processes as the business evolves.

• Perform other related duties as assigned.

What We’re Looking For

• Experience: 2–3 years of related experience and/or training in Accounts Receivable or Collections.

• Education: Post-secondary education is preferred, or equivalent practical experience.

• Technical Skills: Proficient with Microsoft Excel, Word, and Outlook.

• Soft Skills: Strong attention to detail and high level of accuracy. Self-motivated team player with a positive attitude and strong work ethic. Ability to work under pressure, manage multiple tasks, and meet deadlines. Excellent interpersonal and communication skills (both written and verbal). Effective organizational and time-management skills. Ability to work independently with minimal supervision. Strong analytical and problem-solving capabilities.

• Bonus Points: Experience with TRUX Route Management and Great Plains (GP) systems is an asset. Prior experience in the waste management industry is an asset.

What We Offer

Why join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect:

• Health: Comprehensive medical, dental, and vision insurance.

• Wellness: Employee Assistance Program, life insurance, and paid time-off.

• Financial: RRSP matching, profit sharing and competitive wages.

• Culture: Growth opportunities and continuous learning opportunities.

Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity! #GFLTalent