Cash Application Associate

Key Responsibilities:
• Review/Resolve within Lockbox items Lockbox processors cannot correctly identify.
• Accurately post all incoming payments to the proper customer and/or General Ledger accounts within established processing guidelines.
• Accurately post adjustments for division branches and departments in the Home Office within the established processing timeframes.
• Provide support and training to internal and external co-workers on use of Ebill/Enrollment applications.
• Respond to Customers’ emails/phone calls and letters.
• Update customer accounts and General Ledger payments when checks are not honored by bank.
• Provide research and corrections of misposted payments and other information as necessary.
• Analyze, reconcile and resolve accounting discrepancies in cash application batches and customer accounts.
• Prepare, log and maintain records and reports of the deposits, processed payments, adjustments and corrections.
• Assist with the research of Unapplied Cash (UAC) on active and canceled accounts.
• Process requests debit and credit entries as needed as well as moving monies between customer accounts.
• Verify accuracy and validity of request for refunds and updated Customer accounts accordingly.
• Develop and maintain spreadsheets and forms as necessary.
• Provide excellent customer services to internal and external customers.
• Effective and efficient navigation and use of Tower, JD Edwards, Excel, Word, Internet, Outlook and applications such as Cash Apps Import, BB&T Archives and applications specific to Cash Applications processing.
• Act as back-up to the Mailroom Coordinator – acceptance and delivery of incoming mail, sorting of mail, preparing outgoing mail for mailing, preparing Express mail for pick-up.
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.

Knowledge, Skills, Abilities and Competencies:
• High School diploma or general education degree (GED) required
• Accounting Associates degree preferred
• Two plus years of experience working in accounting or with high volume applications of payments received via various means
• Combined of education and experience
• 2-3 years of experience in a Customer Service oriented environment.
• Working knowledge of Microsoft Office-Outlook, Word and Excel; and JD Edwards
• Strong math skills are a must with the ability to add, subtract, multiply and divide, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percentages.
• Candidates must possess excellent oral and written communication skills.
• Ability to read and interpret documents/ instructions and procedure manuals, compose memos, reports and correspondence is required.
• Ability to understand and carry out instructions furnished in written, oral or diagram form.
• Ability to accurately produce and excel in a fast paced ever-changing environment maintaining very high degree of accuracy and speed while surrounded by moderate to high noise levels.
• Possess excellent organizational skills, ability to quickly prioritize and readjust prioritization as necessary.

Physical/Mental Demands:
• Ability to sit for extended periods of times while constantly using hands and fingers is required.
• Standing, reaching and occasionally lifting and moving boxes weighing 15-20 pounds are required abilities.
• Visual Requirements: include good vision (close range and distance), color vision, peripheral vision, and depth perception, ability to adjust focus and constantly look at PC monitor for extended periods of time.
• Frequently required to talk, hear, stand and walk.

Working Conditions:
• Work in indoor office environment 95% of the time.
• Noise level is usually moderate to high.