Billing Administrator

This role supports daily billing system operations and provides assistance to the Corporate Call Center for GFL Environmental.

Key Responsibilities

• Deliver professional customer service to internal and external customers via phone, email, web, or in person

• Produce monthly centralized billing and call center metrics, revenue analysis, and reports

• Generate accurate billing for residential, temporary, and commercial customers

• Identify, track, prevent, and report revenue leakage; implement corrective and preventative actions

• Lead the Cycle Level Loading Project to ensure level-loaded billing

• Prepare, maintain, and distribute standard and ad-hoc billing reports

• Test and audit acquisition data related to customer information and billing

• Analyze billing, revenue, and customer trends and issues

• Process and analyze invoicing files for Corporate Accounts

• Coordinate with branches to communicate reroutes, price increases, and mailers to the Corporate Call Center

• Train new staff members

• Provide billing support to branches for PC Scales and Tower systems

• Serve as escalation support for Corporate Call Center billing and service issues

• Ensure PCI compliance for payment processing

• Maintain service levels and performance metrics to support total customer satisfaction

• Answer incoming calls from multiple branches, following branch-specific procedures (payments, service routing, e-billing enrollment, new services, cancellations)

• Provide backup support to the Contract Data Entry group

• Maintain a professional, positive attitude and orderly workspace

• Ensure compliance with all applicable laws, regulations, and company policies

• Perform additional duties as assigned

Requirements

• Minimum 2 years of accounting-related experience (billing, collections, IT) or equivalent combination of education and experience

• Waste industry experience preferred

• Proficiency with Tower, PC Scale, JD Edwards, and MS Office (Word, Excel, Outlook, Access, Project)

• Ability to operate standard office equipment

Knowledge, Skills & Abilities

• Proactive, solution-oriented team contributor

• Strong leadership, customer service, and communication skills (verbal and written)

• Excellent attention to detail, analytical, and reporting skills

• Strong organizational and strategic thinking abilities

• Ability to work under pressure, meet deadlines, and perform in a fast-paced environment

Physical & Mental Demands

• Ability to sit, stand, walk, reach, use hands, and communicate effectively

• Visual requirements include close vision, peripheral vision, and focus adjustment

• May be required to work more than 40 hours per week based on operational needs