Assistant Dispatcher - 12 Months Contract

GFL Environmental is looking for an Assistant Dispatcher - 12 months contract to join our team in Victoria, BC

An Assistant Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues for our team.

The ideal candidate is seeking an opportunity to work in an innovative environment working and will thrive in a positive, team oriented and supportive culture.

Why Join TEAM GREEN

• Excellent Health, Vision, and Dental benefits

• Life Insurance

• RRSP contributions

• Possible Over Time

• Great learning opportunities

• Excellent Work life balance

Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.

• Dispatch calls to routes based upon designated route and driver location.

• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.

• Distribute, collect and review route sheets for proper days end data entry.

• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.

• Works with routing specialists to optimize routes.

• Fields incoming calls / emails from customers.

• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.

• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.

• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• 1-2 years in a transportation, dispatch or customer service role.

• Strong communication and interpersonal skills.

• Strong customer focus.

• Proven ability to multi-task & ability to prioritize tasks.

• Knowledge of industry an asset.

• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.

• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call centre environment.

At GFL our goal is to invest in our people and provide opportunities to grow, for life!

• Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
• We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage
• With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth!
• We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project
• We believe investing in the future is the right investment, our first fully electric truck is now in operation!
• GFL is traded on the NYSE & the TSX – search “GFL” to see our stock performance.

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