Application Support Analyst

Ready to elevate your career? GFL is expanding! We are officially hunting for our next Application Support Analyst in Vaughan —someone ready to bring fresh ideas and grow alongside a dynamic team.

About Us

GFL is one of the largest diversified environmental services company in North America, providing comprehensive solid waste management services from its platform of facilities throughout Canada and 18 U.S. states. Recognized by our signature fleet of bright green trucks and equipment, we offer a wide range of environmental and industrial services to businesses, communities and households, providing a consolidated and sophisticated approach to meeting our customers’ needs. One of the keys to our success lies in the diversity of our services and our ability to deliver robust integrated solutions, all from a single efficient company. We believe that, by providing safe, accessible and cost-effective solutions, we encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.

The Role

We are looking for a talented Application Support Analyst to serve as the frontline administrator and security gatekeeper for our core fleet applications (AssetWorks M5 and TMW Suite). Strong relationship-building and advisory skillsets will be key to success, as you will bridge the gap between IT systems and hands-on operational teams. You will work closely with Information Technology, Fleet Operations, Shop Technicians, and Dispatch teams to test configurations, manage security, and support shop-floor technology. The role reports to the Senior Manager, Business Systems & Integrations.

Key Responsibilities

• Testing & Change Management: Validate all configuration updates, front-end tweaks, and permission changes in test environments before production deployment.

• Front-End & Tier-1 Support: Configure dashboards and screens for M5 and TMW Suite to maximize usability, while triaging incoming helpdesk tickets.

• Access & Security Management: Own user profile creation, modification, and revocation, while regularly auditing Access Control Components (ACC).

• Shop Floor Tech Support: Provide hardware and software troubleshooting for ruggedized technician tablets and FuelFocus fueling island controllers.

• Operational Advisory: Partner closely with garage supervisors, dispatchers, and mechanics to translate system data into smooth shop floor workflows.

What We’re Looking For

• Experience: 3+ years in application support, systems administration, or IT helpdesk (preferably within logistics, trucking, or fleet transit).

• Education: Bachelor's degree in IT, Computer Science, or equivalent practical experience.

• Technical Skills: Hands-on experience with AssetWorks M5 and/or TMW Suite; experience troubleshooting rugged Android devices in an industrial environment.

• Soft Skills: Exceptional relationship-building skills, an analytical mindset for security auditing, and a solid conceptual understanding of fleet maintenance workflows.

• Bonus Points: Bilingual in English and French is highly desireable.

What We Offer

Why join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect: 

● Health: Comprehensive medical, dental, and vision insurance. 

● Wellness: Employee Assistance Program, life insurance, and paid time-off.

● Financial: RRSP matching, profit sharing and competitive wages.

● Culture: Growth opportunities and continuous learning opportunities.

Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity!

#GFLTalent