Job # 1002422, Route Supervisor

Title: Route Supervisor
Location: Sterling Heights, Michigan
Expires on: 9/9/2018
Reports to: Residential Route Manager

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The Route Supervisor will be responsible for developing a thorough understanding of the Company’s transportation requirements and patterns. They will review and process day to day operations, evaluate and recommend equipment needs, and plan and schedule appropriate service lines to maintain a cost effective balance between customer service and cost of service

Job Duties

  • Direct supervision of all drivers, ensuring ongoing training requirements, discipline and procedural implementation.

  • Conduct OBA’s on drivers.

  • Conduct regular driver reviews.

  • Attain all of the necessary information regarding any issues by maintaining courteous, prompt and efficient customer relations with residents.

  • Tracking of ongoing service/driver issues and documenting any discipline required.

  • Direct communication with maintenance to ensure proper ongoing service and upkeep of all units including safety devices, vehicle lighting, warning devices, and other defective equipment.

  • Ensure a healthy and safe working environment for all workers reporting any issues immediately to your direct supervisor.

  • Ensure company policy, systems, and industry related training is delivered to all drivers.

  • Perform Accident Investigations when company vehicles are involved in traffic accidents. 

  • Provide or arrange training for drivers to ensure they are properly servicing customers based on established requirements.

  • Resolve all internal service issues in a cost effective and expeditious manner; all customer service issues to be reported internally in a timely, organized manner with details on how the issue(s) will be resolved.

  • Other duties as assigned.


  • Valid Driver License, Commercial Driver License CDL B preferred but not mandatory.

  • Preferred 2-3 years supervisory experience along with experience working with Sideloaders, Rear Packers, and Over The Tops.

  • Able to perform a pre and post trip inspection and accident investigations.

  • Previous operations, transportation, waste management experience preferred.

  • Strong communication and interpersonal skills

  • Ability to plan, prioritize and execute against tight timelines.

  • Proficient with database, spreadsheet, and word processing computer skills within a Microsoft environment.

  • Willing to work flexible hours with some travel.

GFL Environmental is an equal opportunity employer and encourages applications from all qualified individuals. We thank you for your interest. Only those selected for an interview will be contacted.


If you would like to learn more about this position, please email your questions to GFL Human Resources.


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